KeyApp ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our community issue reporting application.
2. Information We Collect
We collect the following types of information:
Account Information: Phone number, full name, profile photo, state, district, and ward/mandal details.
Location Data: Precise location (GPS) when reporting issues to tag them geographically.
Content You Create: Issue reports, photos, videos (max 60 seconds), comments, and discussion posts.
Usage Data: How you interact with the app, features used, and engagement metrics.
3. How We Use Your Information
Your information is used to:
Enable issue reporting and community discussions
Display issues on the map and feed based on location
Send notifications about your issue status, comments, and likes
Improve app performance and user experience
Prevent abuse and ensure community safety
Generate anonymized analytics for civic improvement insights
4. Data Storage & Security
Storage: All data is stored securely using Firebase (Google Cloud) servers located globally. Photos and videos are processed through Cloudflare for optimization.
Security Measures:
End-to-end encryption for sensitive data
Secure authentication via Firebase Auth
Regular security audits and updates
Access controls limiting who can view personal information
5. Information Sharing
We do not sell your personal data. We only share information:
With other users (your profile name, photo, and posted content are visible publicly)
With local authorities when required for issue resolution
When legally required by law enforcement or court order
With service providers (Firebase, Cloudflare) who assist our operations
6. Your Rights & Choices
You have the right to:
Access: View all data associated with your account in the Profile section
Edit: Update your profile information anytime
Delete: Permanently delete your account and all associated data via Settings
Export: Request a copy of your data by contacting us
Control Notifications: Enable or disable push notifications in Settings
Location: Grant or revoke location permissions in your device settings
7. Data Retention
We retain your data as long as your account is active. When you delete your account:
Your profile and personal information are permanently deleted within 30 days
Your issues, comments, and discussions remain visible but anonymized (shown as "Deleted User")
Photos and videos you uploaded are removed from our servers
8. Children's Privacy
KeyApp is intended for users aged 18 and above. We do not knowingly collect data from children under 18. If you believe we have collected information from a minor, please contact us immediately for deletion.
9. Third-Party Services
Our app uses these third-party services:
Firebase - Authentication, database, storage, analytics, and crash reporting
Cloudflare - Image optimization and share link generation
Google Maps - Map display and location services
Each service has its own privacy policy governing data processing.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes through the app or via email. Continued use of KeyApp after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your data: